Audio System Symptom Troubleshooting - Booming sound while driving with audio system on or off

1.

Problem verification:

Problem verification

?1.	Make sure all doors, hood, and the tailgate are closed.

?2.	Start the engine.

Is a booming sound or a low-frequency hum heard from speakers?


	YES

The failure is duplicated, go to step 2.


	NO

Intermittent failure, the system is OK at this time.?

2.

Determine possible failure area (speaker output circuit, others):

Determine possible failure area (speaker output circuit, others)

?1.	Go into the System Diagnostic Mode, and use the speaker check mode.

Is the sound quality normal at each speaker?


	YES

Go to step 3.


	NO

Go to No sound is heard from all the speakers (display is normal) troubleshooting.?

3.

Open wire check (?B BACK UP line):

Open wire check (?B BACK UP line)

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.

Disconnect the following connector.

ANC/active sound control unit 20P connector

?3.

Measure the voltage between test points 1 and 2.

Test condition	Vehicle OFF (LOCK) mode
	ANC/active sound control unit 20P connector: disconnected
Test point 1	ANC/active sound control unit 20P connector No. 11
Test point 2	Body ground

Is there battery voltage?


	YES

The ?B BACK UP wire is OK. Go to step 4.


	NO

Repair an open in the wire.?

4.

Open wire check (IG1 METER line):

Open wire check (IG1 METER line)

?1.	Turn the vehicle to the ON mode.

?2.

Measure the voltage between test points 1 and 2.

Test condition	Vehicle ON mode
	ANC/active sound control unit 20P connector: disconnected
Test point 1	ANC/active sound control unit 20P connector No. 12
Test point 2	Body ground

Is there battery voltage?


	YES

The IG1 METER wire is OK. Go to step 5.


	NO

Repair an open in the wire.?

5.

Determine possible failure area (SWD?B line, others):

Determine possible failure area (SWD?B line, others)

?1.

Measure the voltage between test points 1 and 2.

Test condition	Vehicle ON mode
	ANC/active sound control unit 20P connector: disconnected
Test point 1	ANC/active sound control unit 20P connector No. 3
Test point 2	Body ground

Is there battery voltage?


	YES

The SWD?B wire is OK. Go to step 8.


	NO

Go to step 6.

6.

Open wire check (SWD?B line):

Open wire check (SWD?B line)

?1.

Disconnect the following connector.

Stereo amplifier connector C (16P) (with stereo amplifier)

?2.

Measure the voltage between test points 1 and 2.

Test condition	Vehicle ON mode
	ANC/active sound control unit 20P connector: disconnected Stereo amplifier connector C (16P) (with stereo amplifier): disconnected
Test point 1	Audio-navigation unit connector A (24P) (with navigation) No. 21
	Audio unit connector A (24P) (without navigation) No. 21
Test point 2	Body ground

Is there battery voltage?


	YES

Repair an open in the wire.?


	NO

The SWD?B wire is not open. Go to step 7.

7.

Shorted wire check (SWD?B line):

Shorted wire check (SWD?B line)

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.

Disconnect the following connector.

Audio-navigation unit connector A (24P) (with navigation)
Audio unit connector A (24P) (without navigation)

?3.

Check for continuity between test points 1 and 2.

Test condition	Vehicle OFF (LOCK) mode
	ANC/active sound control unit 20P connector: disconnected Stereo amplifier connector C (16P) (with stereo amplifier): disconnected Audio-navigation unit connector A (24P) (with navigation): disconnected Audio unit connector A (24P) (without navigation): disconnected
Test point 1	Audio-navigation unit connector A (24P) (with navigation) No. 21
	Audio unit connector A (24P) (without navigation) No. 21
Test point 2	Body ground

Is there continuity?


	YES

Repair a short to body ground in the wire.?


	NO: With navigation

Replace the audio-navigation unit.?


	NO: Without navigation

Replace the audio unit.?

8.

Open wire check (GND line):

Open wire check (GND line)

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.

Reconnect the following connector.

ANC/active sound control unit 20P connector

?3.	Turn the vehicle to the ON mode.

?4.

Measure the voltage between test points 1 and 2.

Test condition	Vehicle ON mode
Test point 1	ANC/active sound control unit 20P connector No. 1
Test point 2	Body ground

Is there less than 0.2 V?


	YES

The GND wire is OK. Go to step 9.


	NO

Repair an open or high resistance in the wire or poor ground (G402).?

9.

Determine possible failure area (MIC PWR line, others):

Determine possible failure area (MIC PWR line, others)

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.

Disconnect the following connector.

Front ANC/active sound control microphone 8P connector

?3.

Measure the voltage between test points 1 and 2.

Test condition	Vehicle ON mode
	Front ANC/active sound control microphone 8P connector: disconnected
Test point 1	Front ANC/active sound control microphone 8P connector No. 4
Test point 2	Body ground

Is there about 8.0 V?


	YES

The MIC PWR wire is OK. Go to step 12.


	NO

Go to step 10.

10.

Open wire check (MIC PWR line):

Open wire check (MIC PWR line)

?1.

Measure the voltage between test points 1 and 2.

Test condition	Vehicle ON mode
	Front ANC/active sound control microphone 8P connector: disconnected
Test point 1	Audio-navigation unit connector C (36P) (with navigation) No. 7
	Audio unit connector C (36P) (without navigation) No. 7
Test point 2	Body ground

Is there about 8.0 V?


	YES

Repair an open in the wire.?


	NO

The MIC PWR wire is not open. Go to step 11.

11.

Shorted wire check (MIC PWR line):

Shorted wire check (MIC PWR line)

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.

Disconnect the following connector.

Audio-navigation unit connector C (36P) (with navigation)
Audio unit connector C (36P) (without navigation)

?3.

Check for continuity between test points 1 and 2.

Test condition	Vehicle OFF (LOCK) mode
	Front ANC/active sound control microphone 8P connector: disconnected Audio-navigation unit connector C (36P) (with navigation): disconnected Audio unit connector C (36P) (without navigation): disconnected
Test point 1	Audio-navigation unit connector C (36P) (with navigation) No. 7
	Audio unit connector C (36P) (without navigation) No. 7
Test point 2	Body ground

Is there continuity?


	YES

Repair a short to body ground in the wire.?


	NO: With navigation

Replace the audio-navigation unit.?


	NO: without navigation

Replace the audio unit.?

12.

Determine possible failure area (ANC F MIC?8V line, others):

Determine possible failure area (ANC F MIC?8V line, others)

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.	Turn the vehicle to the ON mode.

?3.

Measure the voltage between test points 1 and 2.

Test condition	Vehicle ON mode
	Front ANC/active sound control microphone 8P connector: disconnected
Test point 1	Front ANC/active sound control microphone 8P connector No. 8
Test point 2	Body ground

Is there about 8.0 V?


	YES

The ANC F MIC?8V wire is OK. Go to step 16.


	NO

Go to step 13.

13.

Open wire check (ANC F MIC?8V line):

Open wire check (ANC F MIC?8V line)

?1.

Measure the voltage between test points 1 and 2.

Test condition	Vehicle ON mode
	Front ANC/active sound control microphone 8P connector: disconnected
Test point 1	ANC/active sound control unit 20P connector No. 18
Test point 2	Body ground

Is there about 8.0 V?


	YES

There is an open in the wire. Replace the affected shielded harness.?


	NO

The ANC F MIC?8V wire is not open. Go to step 14.

14.

Shorted wire check (ANC F MIC?8V line):

Shorted wire check (ANC F MIC?8V line)

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.

Disconnect the following connector.

ANC/active sound control unit 20P connector

?3.

Check for continuity between test points 1 and 2.

Test condition	Vehicle OFF (LOCK) mode
	Front ANC/active sound control microphone 8P connector: disconnected ANC/active sound control unit 20P connector: disconnected
Test point 1	ANC/active sound control unit 20P connector No. 18
Test point 2	Body ground

Is there continuity?


	YES

There is a short to body ground in the wire. Replace the affected shielded harness.?


	NO

The ANC F MIC?8V wire is not shorted to ground. Go to step 15.

15.

Shorted wire check (SH ANC F MIC line to ANC F MIC?8V line):

Shorted wire check (SH ANC F MIC line to ANC F MIC?8V line)

?1.

Check for continuity between test points 1 and 2.

Test condition	Vehicle OFF (LOCK) mode
	Front ANC/active sound control microphone 8P connector: disconnected ANC/active sound control unit 20P connector: disconnected
Test point 1	ANC/active sound control unit 20P connector No. 7
Test point 2	ANC/active sound control unit 20P connector No. 18

Is there continuity?


	YES

There is a short in the wires. Replace the affected shielded harness.?


	NO

Replace the ANC/active sound control unit.?

16.

Open wire check (MIC GND line):

Open wire check (MIC GND line)

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.

Check for continuity between test points 1 and 2.

Test condition	Vehicle OFF (LOCK) mode
	Front ANC/active sound control microphone 8P connector: disconnected
Test point 1	Front ANC/active sound control microphone 8P connector No. 1
Test point 2	Body ground

Is there continuity?


	YES

The MIC GND wire is OK. Go to step 17.


	NO

There is an open in the wire. Replace the affected shielded harness.?

17.

Determine possible failure area (front ANC/active sound control microphone, others):

Determine possible failure area (front ANC/active sound control microphone, others)

?1.

Reconnect the following connector.

Front ANC/active sound control microphone 8P connector

?2.	Turn the vehicle to the ON mode.

?3.

Measure the voltage between test points 1 and 2.

NOTE: Use the voltmeter in AC range.

Test condition	Vehicle ON mode, make a loud noise like clapping your hands in front of the front ANC/active sound control microphone.
Test point 1	ANC/active sound control unit 20P connector No. 18
Test point 2	ANC/active sound control unit 20P connector No. 7

Does the voltage change when making a loud noise in front of the microphone?


	YES

Go to step 18.


	NO

Replace the front ANC/active sound control microphone.?

18.

Determine possible failure area (ANC R MIC circuit, others):

Determine possible failure area (ANC R MIC circuit, others)

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.

Disconnect the following connector.

Rear ANC/active sound control microphone 2P connector

?3.	Turn the vehicle to the ON mode.

?4.

Measure the voltage between test points 1 and 2.

Test condition	Vehicle ON mode
	Rear ANC/active sound control microphone 2P connector: disconnected
Test point 1	Rear ANC/active sound control microphone 2P connector No. 1
Test point 2	Rear ANC/active sound control microphone 2P connector No. 2

Is there about 8.0 V?


	YES

Go to step 23.


	NO

Go to step 19.

19.

Open wire check (SH ANC R MIC line):

Open wire check (SH ANC R MIC line)

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.

Check for continuity between test points 1 and 2.

Test condition	Vehicle OFF (LOCK) mode
	Rear ANC/active sound control microphone 2P connector: disconnected
Test point 1	Rear ANC/active sound control microphone 2P connector No. 2
Test point 2	Body ground

Is there continuity?


	YES

The SH ANC R MIC wire is not open. Go to step 20.


	NO

There is an open in the wire. Replace the affected shielded harness.?

20.

Open wire check (ANC R MIC?8V line):

Open wire check (ANC R MIC?8V line)

?1.	Turn the vehicle to the ON mode.

?2.

Measure the voltage between test points 1 and 2.

Test condition	Vehicle ON mode
	Rear ANC/active sound control microphone 2P connector: disconnected
Test point 1	ANC/active sound control unit 20P connector No. 17
Test point 2	Body ground

Is there about 8.0 V?


	YES

There is an open in the wire. Replace the affected shielded harness.?


	NO

The ANC R MIC?8V wire is not open. Go to step 21.

21.

Shorted wire check (ANC R MIC?8V line):

Shorted wire check (ANC R MIC?8V line)

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.

Disconnect the following connector.

ANC/active sound control unit 20P connector

?3.

Check for continuity between test points 1 and 2.

Test condition	Vehicle OFF (LOCK) mode
	Rear ANC/active sound control microphone 2P connector: disconnected ANC/active sound control unit 20P connector: disconnected
Test point 1	ANC/active sound control unit 20P connector No. 17
Test point 2	Body ground

Is there continuity?


	YES

There is a short to body ground in the wire. Replace the affected shielded harness.?


	NO

The ANC R MIC?8V wire is not shorted to ground. Go to step 22.

22.

Shorted wire check (SH ANC R MIC line to ANC R MIC?8V line):

Shorted wire check (SH ANC R MIC line to ANC R MIC?8V line)

?1.

Check for continuity between test points 1 and 2.

Test condition	Vehicle OFF (LOCK) mode
	Rear ANC/active sound control microphone 2P connector: disconnected ANC/active sound control unit 20P connector: disconnected
Test point 1	ANC/active sound control unit 20P connector No. 6
Test point 2	ANC/active sound control unit 20P connector No. 17

Is there continuity?


	YES

There is a short in the wires. Replace the affected shielded harness.?


	NO

Replace the ANC/active sound control unit.?

23.

Determine possible failure area (rear ANC/active sound control microphone, others):

Determine possible failure area (rear ANC/active sound control microphone, others)

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.

Reconnect the following connector.

Rear ANC/active sound control microphone 2P connector

?3.	Turn the vehicle to the ON mode.

?4.

Measure the voltage between test points 1 and 2.

NOTE: Use the voltmeter in AC range.

Test condition	Vehicle ON mode, make a loud noise like clapping your hands in front of the rear ANC/active sound control microphone.
Test point 1	ANC/active sound control unit 20P connector No. 17
Test point 2	ANC/active sound control unit 20P connector No. 6

Does the voltage change when making a loud noise in front of the microphone?


	YES

Go to step 24.


	NO

Replace the rear ANC/active sound control microphone.?

24.

Shorted wire check (ANC lines) 1:

Shorted wire check (ANC lines) 1

?1.	Turn the vehicle to the OFF (LOCK) mode.

?2.

Disconnect the following connectors.

ANC/active sound control unit 20P connector
Stereo amplifier connector C (16P) (with stereo amplifier)
Audio-navigation unit connector C (32P) (without stereo amplifier and with navigation)
Audio unit connector C (32P) (without stereo amplifier and without navigation)

?3.

Check for continuity between these test points and body ground individually.

Test condition	Vehicle OFF (LOCK) mode
	ANC/active sound control unit 20P connector: disconnected Stereo amplifier connector C (16P) (with stereo amplifier): disconnected Audio-navigation unit connector C (32P) (without stereo amplifier and with navigation): disconnected Audio unit connector C (32P) (without stereo amplifier and without navigation): disconnected

Connector	Terminal
ANC/active sound control unit 20P connector	No. 9
	No. 10
	No. 19
	No. 20

Is there continuity?


	YES

There is a short in the wires. Replace the affected shielded harness.?


	NO

The ANC wires are not shorted to ground. Go to step 25.

25.

Shorted wire check (ANC lines) 2:

Shorted wire check (ANC lines) 2

?1.

Check for continuity between test points 1 and 2.

Test condition	Vehicle OFF (LOCK) mode
	ANC/active sound control unit 20P connector: disconnected Stereo amplifier connector C (16P) (with stereo amplifier): disconnected Audio-navigation unit connector C (32P) (without stereo amplifier and with navigation): disconnected Audio unit connector C (32P) (without stereo amplifier and without navigation): disconnected

Test point 1: ANC/active sound control unit 20P connector	Test points 2: ANC/active sound control unit 20P connector
No. 8	No. 9, No. 10, No. 19, No. 20
No. 9	No. 10, No. 19, No. 20
No. 10	No. 19, No. 20
No. 19	No. 20

Is there continuity between any of the terminals?


	YES

There is a short in the wires. Replace the affected shielded harness.?


	NO

The ANC wires are not shorted in the wires. Go to step 26.

26.

Open wire check (ANC lines):

Open wire check (ANC lines)

?1.

Check for continuity between test points 1 and 2.

Test condition	Vehicle OFF (LOCK) mode
	ANC/active sound control unit 20P connector: disconnected Stereo amplifier connector C (16P) (with stereo amplifier): disconnected Audio-navigation unit connector C (32P) (without stereo amplifier and with navigation): disconnected Audio unit connector C (32P) (without stereo amplifier and without navigation): disconnected

With stereo amplifier

Test point 1: ANC/active sound control unit 20P connector	Test point 2: Stereo amplifier connector C (16P)
No. 9	No. 1
No. 10	No. 2
No. 19	No. 9
No. 20	No. 10

Without stereo amplifier and with navigation

Test point 1: ANC/active sound control unit 20P connector	Test point 2: Audio-navigation unit connector C (36P)
No. 9	No. 2
No. 10	No. 18
No. 19	No. 1
No. 20	No. 17

Without stereo amplifier and without navigation

Test point 1: ANC/active sound control unit 20P connector	Test point 2: Audio unit connector C (32P)
No. 9	No. 2
No. 10	No. 18
No. 19	No. 1
No. 20	No. 17

Is there continuity?


	YES

The ANC wires are OK. Go to step 27.


	NO

There is an open in the wire(s). Replace the affected shielded harness.?

27.

Open wire check (F-CAN lines):

Open wire check (F-CAN lines)

?1.	Jump the SCS line with the HDS, and wait more than 1 minute.

?2.

Disconnect the following connector.

PCM connector A (50P) (1.5 L engine)
PCM connector A (51P) (2.4 L engine)

?3.

Check for continuity between test points 1 and 2.

Test condition

Vehicle OFF (LOCK) mode

ANC/active sound control unit 20P connector: disconnected
Stereo amplifier connector C (16P) (with stereo amplifier): disconnected
Audio-navigation unit connector C (32P) (without stereo amplifier and with navigation): disconnected
Audio unit connector C (32P) (without stereo amplifier and without navigation): disconnected
PCM connector A (50P) (1.5 L engine): disconnected
PCM connector A (51P) (2.4 L engine): disconnected

Test point 1	PCM connector A (50P) (1.5 L engine) No. 39
	PCM connector A (51P) (2.4 L engine) No. 2
Test point 2	ANC/active sound control unit 20P connector No. 4

Test point 1	PCM connector A (50P) (1.5 L engine) No. 38
	PCM connector A (51P) (2.4 L engine) No. 1
Test point 2	ANC/active sound control unit 20P connector No. 5

Is there continuity?


	YES

The F-CAN wires are OK. Go to step 28.


	NO

Repair an open in the wire(s).?

28.

ANC/active sound control unit check (substitution):

ANC/active sound control unit check (substitution)

?1.	Substitute a known-good ANC/active sound control unit.

?2.	Reconnect all the connectors, and recheck.

Does the symptom go away?


	YES

Replace the original ANC/active sound control unit.?


	NO: with stereo amplifier

Replace the stereo amplifier.?


	NO: without stereo amplifier and with navigation

Replace the audio-navigation unit.?


	NO: without stereo amplifier and without navigation

Replace the audio unit.?